Privacy Policy

Food Automation – Service Techniques, LLC d/b/a Kitchen Brains®, together with its affiliates and subsidiaries (“Kitchen Brains,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information.  This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

  • Visit www.kitchenbrains.com or any other websites we operate (the “Website”),

  • Use our cloud-based services, applications, software, and platforms (the “Services”),

  • Interact with our sales, customer support, or technical support teams,

  • Use Kitchen Brains® equipment, devices, controllers, sensors, and connected products that transmit data to our systems.

By accessing or using our Website or Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

 

1. Information We Collect

We may collect information that identifies or relates to you (“Personal Information”) as described below.

 

1.1 Information You Provide to Us

We collect information you directly provide, such as:

  • Contact details: name, company name, job title, email address, phone number, mailing address.

  • Account information: usernames, passwords, and authentication details.

  • Order and transaction information: purchase history, billing name, and address (payment details are processed by third-party processors).

  • Customer service information: technical support requests, call recordings (where permitted), troubleshooting logs, or service history.

  • Installation or configuration data: when deploying Kitchen Brains® IoT devices, controllers, or monitoring systems.

  • Job application information (if applicable): resume, employment history, and education.

 

1.2 Information Automatically Collected

When you use our Website or Services, we may automatically collect:

  • Device and usage data: IP address, browser type, OS version, device identifiers, error logs, referring pages, pages viewed, and timestamps.

  • Telematics, equipment, or sensor data sent by Kitchen Brains® hardware products (e.g., timers, controllers, temperature sensors, IoT devices).

  • Analytics information: website performance and user interaction data, collected via analytics tools such as Google Analytics or similar services.

  • Cookies and tracking technologies, as described in Section 8.

 

1.3 Information From Third Parties

We may receive information from:

  • Service partners: distributors, resellers, integrators, and channel partners.

  • Analytics and marketing platforms.

  • Payment processors.

  • Public sources such as trade publications or industry directories.

Once Kitchen Brains receives third-party data, this Privacy Policy governs our use of it.

 

2. How We Use Your Information

Kitchen Brains uses Personal Information for the following purposes:

  • To provide, manage, and maintain our Services, including equipment monitoring, cloud data services, software activation, dashboards, alerts, and workflow automation.

  • To fulfill orders and manage shipping, billing, and customer support.

  • To improve and develop new products and features, including analytics, trend analysis, and performance insights.

  • To communicate with you, including operational notices, warranty information, software updates, technical bulletins, and marketing (where permitted).

  • To personalize Website and Service experiences.

  • To maintain security, detect fraud, prevent misuse, and protect our intellectual property.

  • To comply with legal or regulatory obligations.

We will only use Personal Information for purposes that are compatible with those described above.

 

3. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the EEA or UK, we rely on the following lawful bases:

  • Performance of a contract – to provide the Services or hardware you purchased.

  • Legitimate interests – improving systems, troubleshooting, marketing to existing customers, and security.

  • Consent – for optional cookies, marketing communications, or where required.

  • Legal obligation – compliance with tax, accounting, consumer protection, or regulatory requirements.


4. How We Share Your Information

Kitchen Brains may share personal information with:

  • Service providers: hosting platforms, cloud providers, analytics tools, CRM systems, payment processors, logistics and shipping partners, and customer support vendors.

  • Professional advisors: auditors, legal counsel, and insurers.

  • Distributors and authorized partners, if necessary, to provide service or fulfill orders.

  • Affiliates and subsidiaries involved in sales, support, or product development.

  • Regulatory bodies or law enforcement, when required by law.

  • Parties to a business transaction, such as a merger, acquisition, or asset sale.

Kitchen Brains does not sell personal information for monetary compensation. Certain online tracking technologies used for analytics or advertising may be considered a “sale” or “sharing” under California or Colorado law; see Section 9 for opt-out rights.

 

5. International Data Transfers

Kitchen Brains is headquartered in the United States, and your personal data may be transferred to and stored in the U.S. or other countries. When required (e.g., for EU/UK users):

  • We use Standard Contractual Clauses (SCCs),

  • UK transfer safeguards, and

  • Additional security measures.


6. Data Retention

We retain personal information only as long as necessary for:

  • Providing Services or product support,

  • Warranty obligations,

  • Legal compliance,

  • Security, auditing, or fraud prevention,

  • Business analytics and improvement.

When no longer needed, data is deleted, anonymized, or aggregated.

 

 

7. Security

We implement industry-standard administrative, technical, and physical safeguards to protect Personal Information.
However, no electronic system is completely secure, and Kitchen Brains cannot guarantee absolute protection.

 

8. Cookies and Tracking Technologies

Kitchen Brains uses cookies, tags, beacons, and similar technologies to:

  • Enable essential website features,

  • Understand usage patterns and improve the site,

  • Remember user preferences,

  • Provide analytics that help improve product performance.

Depending on your location, you may be presented with a cookie consent banner. You can also adjust browser settings to block cookies (some features may not work if disabled).

 

9. Your Privacy Rights

Your privacy rights depend on your jurisdiction. Where applicable, Kitchen Brains honors rights under GDPR, California CCPA/CPRA, Colorado CPA, and similar laws.

 

9.1 Rights Under GDPR / UK GDPR

EEA/UK users may have rights to:

  • Access personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

  • File a complaint with a supervisory authority

 

9.2 California Privacy Rights (CCPA/CPRA)

California consumers may have rights to:

  • Know the categories and specific pieces of personal information collected

  • Request deletion

  • Correct inaccurate information

  • Opt out of “sale” or “sharing” of personal information (including targeted advertising cookies)

  • Limit use of sensitive personal information

  • Exercise rights without discrimination

Kitchen Brains does not collect sensitive personal information for purposes requiring opt-out rights.

If applicable, our Website may include a “Do Not Sell or Share My Personal Information” link or cookie preference tool.

 

9.3 Colorado Privacy Act (CPA)

Colorado residents may:

  • Access their personal data

  • Correct inaccuracies

  • Request deletion

  • Obtain data portability

  • Opt out of:

    • targeted advertising,

    • sale of personal data,

    • profiling for significant decisions

If Kitchen Brains denies a request, Colorado residents may request an appeal.

 

9.4 Submitting a Privacy Request

You may submit a request by contacting us (Section 13) and providing sufficient information to verify your identity. 

Click to submit a Data Privacy Request

 

10. Children’s Privacy

Kitchen Brains does not knowingly collect personal information from children under 13.
If we learn that we collected such information, we will delete it promptly.

 

11. Third-Party Websites

Our Website may link to third-party sites and services that we do not control. This Privacy Policy does not apply to those third parties. Please review their policies separately.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date and may notify you as required by law.

Your continued use of the Website or Services signifies acceptance of the updated policy.

 

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Kitchen Brains®
Food Automation – Service Techniques, LLC
905 Honeyspot Road
Stratford, CT 06615
United States

Email: Mktg@kitchenbrains.com 
Phone: 203-380-3540

December 2025