What is An RMA?

RMA stands for Return Material Authorization.

All returns are subject to our Quality Assurance inspection and (FAST)® Terms & Conditions.

Returns that are “Out of Warranty” will not be evaluated without a purchase order or credit card on file. Please contact your Customer Service Representative for rates for evaluations and repairs. Evaluations and Repairs are billed on an hourly rate with a minimum charge of $55.00.

Returns that are “No Trouble Found (NTF)” will incur the following charges: $55.00/ea for all timers, computers, and controllers; and, $35.00/ea for all probes and accessories. Your Customer Service representative will notify you if the charge applies to you.

A Restocking fee of 25% apply to product being returned to stock for credit.

How do I get an RMA number?

Call a customer service representative at 1-800-FASTRON (1-800-327-8766) between the hours of 8:00 a.m. and 5:00 p.m. Eastern Time.

Can I submit my return information On-Line?

Yes! Fill out the RMA On-Line form and an RMA number will be e-mailed to you within 24 hours.

What information will I need?

Before you call or begin the on-line submission form, please have ready the following:

• Part Number of the product being returned
• Serial Number of the product being returned
• Date Code of the product being returned (if applicable)

Where do I ship my product?

Clearly mark the outside of the shipping container with the RMA number you were issued and send to:

FAST, Inc.
ATTN: Service Repair
905 Honeyspot Road
Stratford, CT 06615

If my product is out of warranty, can I still have it repaired?

Yes. Before an RMA number is issued, a customer service representative will ask you for a purchase order or credit card number. Charges are accrued hourly with 1-hour being the minimum charge. Ask your service representative for current rates.